* Effective: Sep 1st, 2020
Your data and privacy are important to us here at HelloChat Technologies Ltd. (collectively, “HelloChat”, “us”, or “we”). This policy was created to make sure you understand the data we collect about you when you use the HelloChat App (“app”) or visit our website at www.HelloChat.com (the “Services”), what we do with it, and how it is protected.
This policy was last updated as of Sep 1st, 2020. You should read this policy and our Terms of Service in full to make sure you understand any changes that may be important to you.
This policy may be updated from time to time. Whenever we make updates, we will include the date of the most recent modification near the top of this page and may provide you with additional notice of material changes by, for example, providing you with in-app notification.
INFORMATION WE COLLECT
We collect from you directly, when you use our Services, and from third parties.
Information you give us directly. In connection with providing Services to you, we collect certain information from you directly, such as:
Information we get when you use our services. We collect certain information when you use our services to, for example, send a message, join a public group discussion, create a HelloChat Wallet, or participate in a HelloChat sales event. Such information includes things like:
Information we get from Third Parties. We may collect information about you from other users, our partners, and third parties as detailed below:
HOW WE USE INFORMATION
We mostly use the information we collect about you to carry out the Services you have requested from us and to continuously improve your in-app experience, but we use the information in other ways too. Here is a more detailed explanation of how we use your information:
HOW WE SHARE INFORMATION
Other than information you’ve asked us to share, we do not share, sell or transfer your personal information without your consent, except as described below:
HOW LONG WE KEEP YOUR INFORMATION
We keep your personal information for different periods of time depending on why we collected it and how we use it, but we keep it only as long as necessary and relevant for us to provide the Services, maintain our legitimate business operations, and/or or meet our legal obligations. For example, once you send a message through the app and it has been received by the intended recipients, the text of the message is no longer accessible by our servers and will disappear from your app when you logout (so be sure to backup any data you want to keep); however, attachments to that message (such as pictures or videos) are stored for up to 30 days for deliverability purposes.
If you decide you no longer want an account with us, you can delete your account by submitting a request for deactivation by sending an email to email@example.com. Deactivating your account will permanently delete your account. This means, for example, that you won’t get messages or emails from us anymore and will not be searchable anywhere on the app. Once your information has been deleted, you will not be able to restore that information later. You should be aware that certain information about you may still be available on other users’ apps and will not be deleted by us.
You can access and update your information by going to the “Your Account” section on HelloChat. You can also request access, update or correct any inaccuracies by sending an email to firstname.lastname@example.org. We may ask you for certain information in order to verify your identity.
You can control access to your device’s camera and storage through your device’s settings.
You can also control information you share with others through in-app safety controls which allow you to do things like:
SECURITY OF YOUR INFORMATION
We store, use, and maintain your personal information using reasonable security measures designed to protect the security of your personal information. Such measures vary depending on the nature of your information. For example, your account is protected by the password you use to access your HelloChat account. It is important that you protect and maintain your account’s security and immediately tell us of any unauthorized access or use of your account (you can do so by sending an email to email@example.com. When you sign into your account, we also encrypt the transmission of your login information between the app and our servers.
Despite these efforts, you should know that we cannot fully eliminate security risks associated with online transmissions. We cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur, and we cannot guarantee the security of your information. You are responsible for helping to protect the security of your information by having a strong password unique to HelloChat that you keep confidential and protecting your device.
Children under the age of 13 are not permitted to create a HelloChat account or use our Services. We understand the importance of taking extra precautions to protect the privacy and safety of children, so we don’t knowingly collect, use, store, or disclose personal information from children under 13.
We store information on servers located in Canada. Accordingly, when you use our Services, your personal information may be sent to Canada. Because of this, your personal information may be available to legal authorities under a lawful order made in that country; and the laws of those countries may be less strict regarding your personal information than the laws where you live.
WHEN THIS POLICY APPLIES
If you have any questions, comments, complaints or suggestions, please contact us at:
HelloChat Technologies Ltd. Attention: Privacy Office 11300 No.5 Road, Unit 135 Richmond, British Columbia V7A 5J7 Canada